Return & Refund Policy

At Harajuku Candy, we do not accept returns or exchanges for change of mind due to the nature of our products.

Food & Candy

As a general rule, we do not accept returns or exchanges of candy, gummies, other food products, or consumable items due to hygiene considerations and the nature of these products.

Non-Food Products

If a non-food, non-consumable product is defective, damaged, or incorrectly delivered, please contact us within 7 days of receiving your order.

When contacting us, please provide:

• Your order number
• Photos showing the condition of the product
• A photo of the shipping label or delivery slip
• A description of the defect, damage, or delivery error

We will review the information and advise you regarding any refund or other appropriate resolution.

Returns or exchanges for change of mind are not accepted.

Return Procedure

If we determine that a return is necessary, we will provide return instructions. Items sent back without prior approval will not be accepted.

Contact: harajukucandyofficial@gmail.com

Return address:
Eroomsplus
City-5 Building A-801-B
Nobuto 5, Chuo-ku, Chiba-shi, Chiba 260-0032
Japan

Refunds

If a refund is approved, it will generally be issued to the original payment method.

After a refund has been processed, additional time may be required for your bank or credit card provider to reflect it.

Statutory Rights

This policy does not limit any rights customers may have under applicable law.